Troubleshooting » Rose UltraView Pro KVM Switch
Questions
Q: Why does my monitor keep going blank?
A: Some models ship with a built-in hardware screen saver. The default setting is for the screen saver is 5 seconds. Use the on-screen display to set the screen saver to 0 seconds (off).
Q: The keyboard commands are not working, what now?
A: Be sure that you are pressing and releasing each key in sequence and not simultaneously. Be sure that you are not pausing more than 2 seconds between each keypress. Be sure that you are not using the numpad for numerical input.
Q: Will the UltraView save my custom settings when I remove the power supply?
A: Yes. Be sure to use the Keep command (ctrl, k). This will save all your settings into non-volitile memory which will allow you to completely disconnect your ServeView from all power sources, yet maintain your settings.
Q: How do I connect a USB computer to my UltraView?
A: There is a specific cable for USB computers. Call Dakota at 877-816-1337 to order your USB CPU interface cable.
